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1. Introduction

When you use June Health, you are trusting us with your information. We recognise the importance of protecting the privacy and rights of individuals in relation to their personal information. We take your privacy seriously.

We are committed to protecting your privacy and must comply with the Privacy Act 1988 (Cth) (“Privacy Act”). Organisations under the Privacy Act must follow the Australian Privacy Principles (APPs), which govern how personal information is collected, used, disclosed, maintained, and secured. We also adhere to any applicable State health privacy legislation.

This policy outlines the types of information we collect, why we collect it, and how you can manage, update, and delete the information we hold.

June Health Pty Ltd (ACN: 678 271 871) is an online health platform dedicated to women’s sexual health, specialising in STI and cervical cancer screening.

2. Our Services

At June Health we:

  1. Create and provide high-quality information about women’s sexual health, STI prevention, and cervical cancer screening
  2. Facilitate confidential consultations between our patients and:
    1. Registered Australian health practitioners, including general practitioners and obstetricians & gynaecologists
    2. Other Australian registered health providers who provide sexual health services, such as pathology providers and pharmacists (collectively, our “Partners”)

3. How We Collect Your Personal Information

We collect and hold your personal information in a lawful and fair manner, and not in an intrusive way. Where reasonably practical, we collect your personal information directly from you when you:

  1. Visit our website (www.heyjunehealth.com.au) and register for the Juniverse
  2. Make inquiries or request our testing services through our website
  3. Attend a phone consultation with one of our Partners
  4. Contact us via telephone or email
  5. Complete our online quizzes, forms, or surveys
  6. Participate in any of our services

4. We may also collect your personal information from:

  1. Our Partners who assist in providing services to you
  2. Publicly available sources and authorised third parties
  3. Government sources relevant to your healthcare, such as Medicare and My Health Record
  4. Other entities involved in providing our services to you

When collecting information from third parties, we will, where appropriate, request that they inform you that we are holding your information and how it will be used.

5. Types of Personal Information We Collect

The personal information we collect may include:

  1. Your name, postal address, email address, and contact phone numbers
  2. Date of birth and Medicare information
  3. Billing and shipping information
  4. Device ID, IP address, and website usage statistics
  5. Details of services and Partners you inquire about
  6. Written consents related to the services we facilitate

We only collect health information with your explicit consent or as permitted by the Privacy Act. This health information may include:

  1. Medical history relevant to sexual and reproductive health
  2. Medicare number and Individual Healthcare Identifier (IHI) number
  3. Test results related to STI and cervical cancer screening
  4. Symptoms, health goals, and treatment history
  5. Other health information necessary to provide appropriate sexual health services

If you choose not to provide certain information, we may be unable to provide you with requested services.

6. Our Purposes for Handling Your Personal Information

We collect, hold, use, and disclose personal information to:

  1. Provide comprehensive STI and cervical cancer screening services
  2. Verify your identity and maintain your health records
  3. Facilitate secure payment processing
  4. Communicate about your care, including appointment reminders and follow-ups
  5. Provide information about services that might benefit your healthcare needs
  6. Improve your experience and develop better services
  7. Comply with legal and regulatory obligations
  8. Manage our business operations efficiently

7. Disclosure of Personal Information

We may disclose personal information in accordance with the Privacy Act to:

  1. Our healthcare partners and providers directly involved in your care
  2. Employees, contractors, and group companies with appropriate access permissions
  3. Relevant government agencies when providing health services
  4. Cloud service providers who use best practice security measures
  5. Payment processors and financial service providers
  6. Professional advisors and IT service providers
  7. Emergency services if a Partner believes you are at risk of imminent harm

We use best practice security measures to store patient data and only disclose information for the purposes outlined or where required by law.

8. Protection of Personal Information

We implement robust safeguards to protect your information:

  1. Secure physical records and encrypted electronic storage
  2. Strict access controls limited to authorised personnel
  3. Comprehensive physical, electronic, and managerial security procedures
  4. Regular security assessments and updates
  5. Proper disposal or de-identification of information when no longer needed

9. Direct Marketing

We may occasionally send information about services that might benefit your sexual health and wellbeing. You may opt out of these communications at any time by following the opt-out instructions or contacting our customer support team.

10. Cookies

We use cookies to improve your website experience and gather non-identifying aggregate information on site usage. These technologies help us understand how our services are used but do not personally identify you.

11. Accessing and Correcting Your Personal Information

You may contact our customer support team to access or correct your personal information. We will respond to all requests within a reasonable timeframe and may require identity verification to process your request.

12. Resolving Privacy Concerns

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact:

Grace
June Health Pty Ltd
Email: grace@heyjune.com.au

We aim to respond to all complaints promptly. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au

Changes to This Policy

We reserve the right to update this Privacy Policy periodically. The current version is always available on our website, and we encourage you to check it regularly.

Last updated: February 2025